Choosing the right wig is exciting - and we want your purchase to be perfect on the first try! This guide walks you through everything you should know before ordering from BeautyBuyGen so you can shop confidently and avoid surprises.
1. Synthetic vs. Human Hair - Know the Difference
We offer BOTH human hair and synthetic wigs. Here’s what you should expect from each:
✔ Human Hair Wigs
Can be curled, straightened, and styled
Can be dyed darker (avoid bleaching unless you’re experienced)
Long-lasting with proper care
Natural movement and softness
✔ Synthetic Wigs
Affordable, beginner-friendly
Pre-styled — keeps its look
Cannot be bleached or restyled with high heat
Color may appear slightly different in person due to lighting
👉 Tip: Always check the product description to confirm what type of hair you are purchasing.
2. Color Disclaimer - Not Every Screen Shows Color the Same
Wig colors may vary due to:
Studio lighting
Outdoors vs. indoors
Camera settings
Phone or computer brightness
Supplier photography
This is normal for ALL wig brands.
👉 Small color differences are not considered defects.
3. Lace Type & Transparency
We sell several lace options:
✔ HD Lace Soft, thin, blends easily. Needs careful handling.
✔ Transparent Lace Matches most skin tones with makeup.
✔ Standard Lace Durable, holds up well with daily wear.
👉 Important: All lace must be cut before wearing - only cut if you plan to keep the wig, because cut lace cannot be returned.
4. Wig Density - What You See vs. What You Feel
Density determines fullness. Here’s what to expect:
150% → Natural fullness
180% → Full everyday glam
200%+ → Extra thick, bold volume
👉 Density may look different depending on length, curl pattern, and styling.
5. Cap Size & Fit
Most BeautyBuyGen wigs are average cap size (21.5"–22.5") and include:
Adjustable straps
Elastic bands
Combs for secure wear
If your head is larger or smaller than the average range, a standard cap may fit tighter or looser.
👉 Always check product details for cap size information.
6. Length Expectations
Wig length is measured stretched, not curly.
Straight = true to length
Body wave = appears shorter
Deep wave / curly = looks much shorter unless stretched
👉 If you want “long,” choose a longer length in curly textures.
7. Shedding & Tangling Reality Check
All wigs - human or synthetic - experience:
Light shedding
Some tangling, especially at the nape
This is normal and not considered a defect. Proper care extends the life of your wig.
8. Lace Cutting, Styling & Customization
When your wig arrives:
You may need to trim the lace
Add powder or tint to match your skin tone
Flat iron or curl (depending on hair type)
Apply light styling products
👉 Once lace is cut, the wig is final sale.
9. Shipping Time Frame
Estimated delivery:
Processing: 1-4 business days
Shipping: 7-15 business days
Total: 8-19 days on average
Please order ahead if you need your wig for:
A vacation
Birthday
Photoshoot
Event
10. Returns & Exchanges - Important
For hygiene and safety reasons, we can ONLY accept returns if:
✔ Lace is uncut
✔ Wig is unworn
✔ Wig is unbrushed and unstyled
✔ No perfumes, oils, or residue
✔ Original packaging is intact
✔ Return request is approved first
👉 Wigs cannot be returned once worn, tried on, combed, or altered.
11. Read the Product Description Carefully
Before checking out:
Verify type of hair (human or synthetic)
Confirm length, texture, density, and lace size
Review shipping time
Review cap size
Look at photos
Read care instructions
This ensures you get exactly what you expect.
12. Need Help Choosing?
We’re here for you! Email us anytime at: support@beautybuygen.com
You can also visit our Contact Us page and send your questions through our support form so we can help you pick the perfect wig.
Customers are responsible for reviewing all BeautyBuyGen policies before ordering. By completing a purchase, you agree to all posted store policies.
